MyAnalytics only supports English-language text at present. As the message is to someone else, you can then say that the commitment is made to someone else, so MyAnalytics should remind the user that they made this commitment. In the example shown, two of the messages have the words “I shall”, which you could reasonably conclude show that the sender intends to do something in the future. Microsoft uses machine learning to search for combinations of words and phrases that might be a commitment and highlights those that meet the bar. Machine Learning is Keyįinding messages with text that human beings consider to be commitments to someone else is a Herculean task. The next time that the user consults MyAnalytics, the app displays a list of the items in the folder for the user to process.Ĭlicking the “Remind me later” button hides the commitments (the electronic equivalent of sweeping dust under a mat) while “Mark all as done” nulls the property and hides the messages permanently. The items include information to find the source email containing the commitment. The MyAnalytics-ActionLog folder is hidden from clients and can only be seen using a utility like MFCMAPI when working online rather than in cached Exchange mode. If the assistant considers that a message meets the threshold, it creates an item in the MyAnalytics-ActionLog folder in the user’s mailbox. To create these items, a mailbox assistant processes email in the transport pipeline to figure out the probability that the text of the message holds a commitment. Among the insights generated by the add-in, you can see that MyAnalytics reminds me that I have several things I should follow up on and specifies the people associated with the most recent commitments.įigure 2: MyAnalytics lists commitments (image credit: Tony Redmond) And that is just what the MyAnalytics add-in now does. However, text in email captures our communications and it should be possible to scan email to find commitments and then remind users about things that they should follow up. Humans like to please, but we are flawed and often forget to fulfil our commitments. As we exchange email with correspondents, we make all types of commitments to others, like promising to follow up with some extra information or to do something requested by your boss. The idea is simple but the implementation needs lots of complex processing. “Personal commitments” is a new insight now highlighted by the MyAnalytics add-in, which works for both Outlook and OWA. Of course, it is up to the human to figure things out after they learn about problems. The add-in aims to help users by highlighting issues such as unanswered email or conflicting meetings. In that article, I reported that the Outlook add-in for MyAnalytics now delivers personal insights for users rather than tracking the progress of email. In July 2017, I wrote about the two kinds of analytics applications available inside Office 365.
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